VOIP Links

As a follow-up to Stephane's post last week regarding Berbee's XML apps for CallManager, check out http://www.hotdis patch.com/cisco-ip-telephony/, which has an applications catalog with many 3rd-party XML apps.

Cisco upgrade template

www.cisco.com/go/iptsteps

Cisco Best practices

http://www.cisco.com/warp/public/cc/serv/mkt/sup/svsptl/iptls v/ipcpm_ov.pdf

http://www.cisco.com/univercd/cc/td/doc/product/voice/ip_tele/index.htm

http://www.cisco.com/en/US/products/sw/voicesw/ps 556/products_product_indices_list.html

CCM 4.0(1) release. However, the software is not available yet.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/ps5453/index. html

CCM compatibility matrix

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg /ccmcomp.htm

CCM Express

http://www.cisco.com/univercd/cc/td/doc/product/access/ip_ph/ip_ks/index.htm>

Cisco IP telephony price comparison:

http:// www.ibuyernet.com/sprodcat~cid~779~Telephony.html

Cisco IP Tel User Group

http://www.ciptug.org/about/

Here's a tip that isn't in the CCO docs.   There is a hidden command (not
sure if its on all IOS versions) called csim.    It is a call simulator you
can use to test your dial plans.
Syntax:   csim start xxx
xxx is the phone number to dial. It will ring the phone if it can but when
you pick it up there will be nobody there.

You can csim from R2 to test your pots dial-peers and then csim the same #
from R1 to test the VoIP peers.

Visit the Voice Configuration Library today for the Cisco IOS Release 12.3 documentation you need: Click Here

http://www.cisco.com/en/US/products/ sw/iosswrel/ps5187/prod_configuration_guide09186a008017d720.html

This is definitely the Holy Grail during IPC engagements and training.

http://www .cisco.com/partner/WWChannels/technologies/

Nortel PBX documents

http://www.pbx techsupport.com/manuals/m125_4x.htm

Voice over IP Tutorial by Commweb
How IP Telephony Works by Jeff Tyson
IP Telephony Basics by Intel
IP Telephony in the Call Center by Intel
Cisco Voice Over Frame Relay, ATM and IP by Steve McQuerry, ISBN# 1578702275
The Practice (of LAN Telephony) by Ellen Muraskin
The TCO Value Proposition by Gayle Moss
Cisco IP Phones
Cisco CallManager
IP Telephony: The Five Nines Story: IP Telephony Availability Overview by Cisco
Security Concerns with VoIP by Eric Weiss
Secure Voice Over IP by Brian Stringfellow
Configuring Cisco Voice Over IP ISBN: 1-928994-03-2
Optimizing and Securing Cisco AVVID Applications by Kelly McGrew. ISBN: 0764516841

IP Telephony Source Page: whitepapers
Cisco Unity Tools by the Answer Monkey
CCIE Voice Lab Workbook Ver 1.0 (not free - costs about $700)

Cisco Voice Over Frame Relay, ATM and IP by Steve McQuerry, ISBN# 1578702275
Configuring Cisco Voice Over IP ISBN: 1-928994-03-2
Security Best Practices for Cisco Unity 3.0
Optimizing and Securing Cisco AVVID Applications by Kelly McGrew, ISBN: 0764516841

IP Telephony Source Page: whitepapers

Call Center Showcase by Brendan B. Reed
Current Call Center Technology by Cisco
Cisco CallManager Attendant Console
Call Center Managers: Diversify or Perish! by Donna Fluss
IP Telephony in the Call Center by Intel
Unified Messaging documentation from Cisco
Cisco Unity - Unified Messaging and Voice Mail documentation
Understanding Cisco IP Telephony Topology documentation
Cisco Unity Troubleshooting Guide documentation

Cisco Unity System Administration (CUSA) v3.1
Cisco Unity Tools by the Answer Monkey

KQ modules to download for self-study or contact your KQC to attend a session:

Attend vendor class(es) and/or review study materials on Unified Messaging

Obtain industry certification

Cisco Unity Systems Engineer: (CUSE) This certification is focused on the post-sales engineer responsible for IP Telephony implementation, specific to the Unity Unified Messaging Solution. MCSE knowledge is required for CallManager and Unity Platforms.

Know the following:

1. System software and hardware requirements
2. Unity Installation Guide
3. Installing Unity Voicemail on ICS 7750
4. Unity Networking
5. Integration with CallManager
6. Integration with telephone system
7. System Administrator
8. Troubleshooting Guide
9. User's Guide ( no question on this)

Avaya Certifications

http://course.avaya-learning.com/portal/content_public/preportal/NavPages/what_is_certification.asp#

Avaya Certified Associate: This certification is focused on testing the engineer's fundamental understanding of voice networking, data networking, converged networking, basic applications, and connectivity.

Avaya Certified Specialist - Design: This certification is focused on strong technical competency in designing integrated voice and data solutions in single-site and simple multisite integrated voice and data solutions. 3-5 years real-world experience required in voice, data, and convergence technology or equivalent education.

Avaya Certified Specialist - Implementation: This certification is focused on strong technical competency in provisioning, implementing, or administering single-site and simple multisite integrated voice and data solutions.3-5 years real-world experience required in voice, data, and convergence technology or equivalent education.

Avaya Certified Expert- Design or Implementation: Avaya has introduced the Customer Relationship Management (CRM) Expert Level exams! Depending on your function of work, you may choose the Design or Implementation track. Level 3.

Convergence Technologies Professional Certificate

The Convergence Technologies Professions (CTP) program provides an industry-wide, vendor-neutral foundation for convergence technology-related jobs. PC hardware manufacturers have already demonstrated how a vendor-neutral credentialing program saves manufacturers and their channel partners time and expense by establishing industry-standard core competencies on which product certifications can be based.

The Next Big Certification Opportunity: Convergence by Orrin Broberg

The CTP exam tests competency in basic data networking, telephony and convergence technologies.

Candidates who pass the exam possess the following skills:

Industry Standards and Protocols
Voice-Over IP
Infrastructure
Topology Convergence
IP Protocols
Troubleshooting
Telephony Concepts and Fundamentals

Nortel NNCDS: The current focus for INS consultants has been in the VoIP Succession certification for the Design Specialist designation (NNCDS).

Cisco Voice Signaling Protocols Online Training
The ISDN Connection Tutorial
IEC Online Tutorial SS7
IEC Online Tutorial SS7 over IP Signaling Transport & SCTP
Signaling System 7 by Alan Zeichick, NetworkMagazine.com
SS7 Tutorial by Performance Technology
Cisco SS7 Overview Online Training
Why H.323? by Packetizer
H.323 by Anita Karve
Product Focus -- Calling All Carriers by David Greenfield
Inside the Session Initiation Protocol by David Greenfield
Megaco and MGCP by Doug Allen
At a Glance Comparison of H.323, SIP and H.248 (Megaco)/MGCP by Packetizer
H.323 vs SIP: A Comparison by Packetizer
Standards Snapshot: The State Of The Big 3 in VoIP Signaling Protocols by CommWeb.com
H.323 Information Site

IEC Online Tutorial Competitive Public Switched Telephone Network (PSTN) Wide-Area Network (WAN) Access Using Signaling System 7 (SS7)

Securing Your Switch by John Jainschigg
Securing the Other System: Basic PBX Functionality and Vulnerabilities by Brian L. Waldrop
IP Telephony in a PBX Environment: Intel® Building Blocks Can Provide the Critical Link by Intel